As a shared owner, we want you to have the flexibility that home ownership can offer that renting doesn’t. That means that if you want to decorate or make some minor ‘tweaks’ to your home, you can without our permission, but some home improvements will require VIVID to approve these first.
Your new home is yours to style and decorate as you see fit. The general rule of thumb is that maintenance of your home is your responsibility. This includes maintaining the boiler, fixtures and fittings, internal decoration, garden fences, lightbulbs and windows. Your home will require some maintenance, and on the whole you can carry out the DIY that you need to do, however there are a couple of exceptions to this rule, see just below.
VIVID will maintain the balcony, window frames, external communal doors and roof. This is because they are part of the structure of the whole building. You will be charged a service charge fee (sometimes called a sinking fund) for the maintenance of these parts.
The maintenance of the plaster, structure, fixtures and fittings is the builders responsibility. Call our customer experience team on 0800 652 0898 if you need to get these fixed within the 1 st year. Cosmetic damage to the property is still your responsibility so the builder or VIVID will not come out to repaint walls etc.
If you want to redecorate, put up a mirror, change the tiles, flooring etc, then we don’t need to be involved. Your home your rules. We only need to be involved if you want to make structural alterations to your property, as we need to ensure the work you’re planning does not affect the value or safety of your home. Unsure? Contact your our customer service team on 0800 652 0898 or email firstname.lastname@example.orgContact us